Ensure the 'Applet Execution' check box is active. You can do this in TrueLog Explorer by going to ' SETTINGS | OPTIONS | DISPLAY | HTML RENDERING | APPLET EXECUTION' and selecting the check box 'Applet Execution'. With this button, both Applet and ActiveX control execution is controlled. If you position the mouse cursor over the button you can read in the status bar: "Enables or disables the execution of Java applets, ActiveX controls, videos or sounds". Since the PDF viewer is an ActiveX control it doesn't render PDFs when this button is inactive. The same is true for Shockwave Flash or other application/ content-types for which an ActiveX control is used for rendering. It is also important to note that the Silk Performer TrueLog Explorer will only render a web page in the PDF format if Adobe Acrobat is installed on the same machine as Silk Performer. To download the latest version of Adobe Acrobat click on the following link: Adobe Acrobat It is also worth noting that if you do not have Adobe Arcobat installed you can still verify that a server is returning data in the PDF format by checking the In-Data tab in the True Log Explorer, like so: Old KB# 19665
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