Hi, After killing the perfrecagent.exe process in Task Manager did you try a new recording (making sure the perfrecagent.exe process is not running before starting the recorder)? Do you still see the “"Error: Failed to initialize recording” error when trying a new recording after killing the process? If you still see the error mentioned please make sure that the 'Silk Launcher Service' is still running (and set to Started and Automatic). You can access this service under CONTROL PANEL | ADMINISTRATIVE TOOLS | SERVICES. Best Regards Leeanne
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