How do I resolve the Error 1603: Fatal Error During Installation when installing SilkPerformer? When running an installation of SilkPerformer, you receive the following error message and the installation fails: "Error 1603: Fatal Error During Installation" Error 1603 is a generic machine-specific issue. One or more of the following issues may cause this error to appear: 1. This error is known to occur on computers that do not have enough disk space for the installation. To increase your hard disk space run a utility such as Disk Cleanup or contact your company"s IT Support Staff 2. The Temp directory has temporary files which are interfering with your installation. The SilkPerformer installer package may extract its setup files to your Temp directory prior to the installation. To clean the Temp directory: - Double-click the My Computer icon on your desktop or select Start Explore. - Navigate to the location of the Temp directory, for example, C:\Windows\Temp. - Select Edit Select All. - Select File Delete. - Click Yes or Yes to All in the dialog that appears. Please ensure that important files are backed up. You may need to unpack the SilkPerformer installer is you deleted the install files through this process. 3. A certain file on the machine is locked. To fix this: - Close all applications running in the background. - Reboot your computer. - Run the installation again. 4. If you are using Windows 2000 or NT, the Windows Installer Service may not be properly installed on the machine. Update the system with the latest Windows Installer Service 5. On Windows NT, 2000, or XP, make sure you have administrative privileges. 6. Use Microsoft"s Windows Installer Cleanup utility to remove traces of previous installations. This utility does not remove files installed by the installation, which may need to be removed manually. For more information, refer to Microsoft"s Knowledge Base article Description of the Windows Installer CleanUp Utility: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 Old KB# 17061
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