This error can occur when trying to record a script and an incorrect version of the Silk Launcher service is running. During installation the Silk Launcher service install fails if an older version in a different folder is still running. To resolve this issue, remove and then install the Silk Launcher service from the command line: For 64bit operating systems: "C:\Program Files (x86)\Silk\Shared Files\SgLauncher\sgLauncher.exe" -r "C:\Program Files (x86)\Silk\Shared Files\SgLauncher\sgLauncher.exe" -i For 32bit operating systems: "C:\Program Files\Silk\Shared Files\SgLauncher\sgLauncher.exe" -r "C:\Program Files\Silk\Shared Files\SgLauncher\sgLauncher.exe" -i
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