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Wiki Page: Why do I encounter the error message "MS Internet Explorer has encountered a problem and needs to close" when trying to record in SilkPerformer?

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This error message and crash is caused by third party software or plug-in"s which hook into the Internet Explorer Browser. For example if both Silk Performer and a third party application are trying to use the same process or application resource within Internet Explorer then a conflict can arise which causes the error message and subsequent crash. Typically the type of third party applications which cause this conflict are spy-ware, pop-up blocks, security plug-in"s and Browser Tool Bars. To resolve the problem it is recommended that you remove all non-essential browser add on software and plug-in"s before attempting a fresh record in Silk Performer. For further information on conflicting software and their effects please read the section 4 of the following resolution: Zero functions are recorded when recording a web application in a browser To identify Plug-ins / Add-ons loaded by IE select INTERNET EXPLORER | TOOLS | INTERNET OPTIONS | PROGRAMS Tab | MANAGE Add-ons...

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